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XC Home Privacy Policy

1.    Introduction

XC Home, your 24/7 Digital MA, is available on your mobile phone. With XC Home you will be able to know what are the facilities available in your estate, their house rule, and book facility with the option of paying in-app. Received e-notices, meeting minutes, and many more. Users will be able to download/upload the application form via the app. XC HOME is also equipped with a "digital concierge" that has listings of essential services that may come in handy.

New to the estate, Owner/tenant? Welcome to XC Home, your 24/7, 365 Digital MA, and Concierge service. Site information, directory, operation hours, house rules, by law, applications form for season parking, access cards, renovation, moving in/out and essential services contacts are all at your fingertips.

XC Home is a close community and only allows Uses of the site to gain access. We endeavour to provide a safe and best user experience for users within the estate while using the app.

The XC Home mobile application (“App”) is owned and operated by Exceltec Property Management Pte. Ltd. (collectively “XC Home”, “Exceltec”, “we”, “us”, “our”). This Policy applies to you if you access or use this App, or download, install or use the App.

This Terms of Service explains how we handle the information collected and received in the course of your usage of the app.

2.    What is Personal Data

i)    “Personal Data” refers to any data, whether true or not, about an individual who can be identified from that data
ii)    from that data and other information to which we have or are likely to have access, including data in our records as may be updated from time to time.

The Personal Data Protection Act (PDPA) governs the way in the collection, use, and disclosure of personal data by organisations for legitimate business purposes. The existence of PDPA is to protect and safeguard personal data from misuse and to maintain individuals’ trust in organisations that manage their data.

By signing on, and logging in as a user for XC home, you consent to authorise the collection, storage, and use, of data by us and our partners, solely for performing transactions within the app. and/or any other entities which, may be involved in the provision of contents, services, and applications or are in any way whatsoever be involved in the Application.

Logging on to the Application, any data or information that You provide to us as part of the XC Home account sign-up journey, users agree to give consent for XC Home to collect and use their data as per this Terms of Service and privacy policy.

The XC Home platform practices the opt-in methodology when it comes to user registration and personal data collection. All personal data is submitted by users during the sign-up process.

In compliance with PDPA XC Home will not sell or share your personal information with 3rd party without your consent.

3.    Information and Personal data we collect for login

As part of the XC Home account registration process, the new user submits the following;

1. First Name
2. Last Name
3. Mobile Number
4. Email
5. Block Number
6. Unit Number

4.    Access to personal data

Exceltec employees who are assigned to manage the estate concerned are authorized employees who need and have access to data relating to the estate in the course of his/her duties and responsibility.

It is an explicit declaration by every Exceltec employee in the Letter of Appointment, that the employee agrees to observe and undertake confidentiality of all information and data that comes into his/her possession in the course of his/her official duties.

5.    Who We Share Your Information With?

i)    We may share the information with our partners to complete the following transactions such as facilities booking, submitting applications, and other feedback or support services.

ii)    We may disclose your personal information if required to do so by law or if we believe that such action is necessary to prevent fraud or crime or to protect our Services or the rights, property, or personal safety of any person, in accordance with PDPA.

6.    Protecting Your Information

Protecting your information is paramount to us. We have security, and access control measures in place to protect against the loss, misuse, and alteration of the information under our control. We adopt the industry best practice and standards to protect the information transmitted/stored over the Internet. Sensitive information is encrypted using secure socket layer technology (SSL). User password with minimum 8 digit Upper/Lower case, alphanumeric, special character, to log into the App.

Based on our best knowledge and intent, no method of data transmission over the Internet, or method of electronic storage, is 100% secure. We adopt the industry best practice to protect your information, but we will not be able to guarantee its absolute security.

You undertake to safeguard your login credentials, username, password, and order details and not make them available to unauthorised third parties. We cannot assume any liability for misuse of your login username and password.

We will keep your information for as long as your account is active. If you so choose that you no longer want XC Home to use your information to provide you with information and services, you can opt to close your account.

We seek your understanding to do your part to protect against unauthorised access to your Account and information by choosing your password carefully and keeping your password and Account secure by signing out of the app after using our Services

7.    Changes to this Terms of Service

We reserve the right to make any changes to this Privacy Policy at any moment. A notice will be posted up on XC Home’s notice board if there is any substantial change. You are required to review the new terms of services. Continuing to use XC Home constitutes your acceptance of the updated Terms of Service.

8.    Third-Party Sites and Resources

XC Home may provide links to external and third-party resources, products, services, advertisements, or websites from time to time. We have no control and we held no responsibility for those linked sites. You are best advised to review the terms and conditions of these external sites before disclosing any of your personal information. We reserve the right to edit, add, or delete any agents/vendors without prior notice.

Any engagement for services with external or Third-Party agents/vendors is purely between the user and the agent/vendor is at Your sole discretion and risk. We shall not be held liable for any claim from the user arising out of or in connection with Your access to and use of the Third-Party Services.

9.    Governing Law

This Terms of Service shall be governed by and construed following the laws of the Republic of Singapore. Any disputes arising from this Terms of Service shall be referred to the courts of the Republic of Singapore and the said courts shall have exclusive jurisdiction over such disputes.

Effective: 09 June 2022

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