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Support Services Home / Services / Support Services 24 HRS Mobile Team & Call Centre RMMT Fire Safety Management 24 HRS Mobile Team & Call Centre At Exceltec, we provide our clients with peace of mind through our in-house 24-hour mobile team and call centre. Our fleet of 15 vehicles covers over 170 projects throughout Singapore, providing emergency coverage for Mechanical, Electrical & Plumbing (MEP) issues to all of our clients. Our goal is to minimize any downtime. Our 24-hour mobile team is always available to provide the highest level of support services in case of a breakdown, ensuring that issues are resolved quickly and efficiently. Report Emergency via 24/7 Hotline Help-desk receives and routes nearest mobile team Mobile team dispatched to solve emergency 24 Hrs Remote Maintenance Mobile Team (RMMT) On-Demand Technical Team Remote Maintenance Fire Safety Management Exceltec offers professional Fire Safety Management (FSM) services as part of our comprehensive integrated facilities management solutions. Our team of qualified FSMs are registered with the Singapore Civil Defence Force (SCDF) and are members of the Fire Safety Manager Association of Singapore (FSMAS), ensuring adherence to SCDF Fire Safety Regulations and Practices. Fire Safety Management Fire Evacuation Plan (FEP) Provision of FSM Professionals Fire Safety System Maintenance Co-ordination with SCDF Company Emergency Response Team (CERT) Fire Drill and Table-Top Exercises Fire Safety Audits and Inspections Fire Safety

Contact Us Home / Contact Us Contact Information Send Us A Message Address: 2 Jurong East Street 21 #05-05 IMM Building Singapore 609601 Contact No: (65) 6566 5055 Fax No: (65) 6567 5155 Email: sales@exceltec.com.sg Name Phone Email Subject Your message Send Thanks for submitting!

Privacy Policy Home / Privacy Policy 1. What information do we collect? 1.1. We collect information from you when you register on our site, place an order or subscribe to our newsletter. 1.2. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously. 2. What do we use your information for? 2.1. Any of the information we collect from you may be used in one of the following ways: 2.1.1. To personalize your experience (your information helps us to better respond to your individual needs) 2.1.2. To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you) 2.1.3. To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs) 2.1.4. To process transactions (your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested). 2.1.5. To send periodic emails (the email address you provide for order processing, will only be used to send you information and updates pertaining to your order). 3. How do we protect your information? 3.1. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. 3.2. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers’ database only to be accessible by those authorized with special access rights to such systems and are required to keep the information confidential. 3.3. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers. 4. Do we use cookies? 4.1. Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enable the sites or service providers systems to recognize your browser and capture and remember certain information. 4.2. We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits. 4.3. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. 5. Do we disclose any information to outside parties? 5.1. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. 6. Third-party links 6.1. Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites. 7. Personal Data Protection Act (Singapore) 7.1. By using this site, you agree to allow us to collect or use your information in an appropriate manner in accordance with the Personal Data Protection Act of Singapore. 7.2. Please refer to our PDPA for Customers and for Job Applicants . 8. Online Privacy Policy Only 8.1. This online privacy policy applies only to information collected through our website and not to information collected offline. 9. Terms and Conditions 9.1. Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website. 10. Your Consent 10.1. By using our site, you consent to our website’s Privacy Policy. 11. Changes to our Privacy Policy 11.1. If we decide to change our privacy policy, we will post those changes on this page and/or update the Privacy Policy modification date below. 12. Contacting Us 12.1. If there are any questions regarding this Privacy Policy, you may contact us using the contact form .

Terms & Conditions Home / Terms & Conditions 1. Information About Us 1.1. www.exceltec.com.sg is a site operated by Exceltec Property Management Pte Ltd. We are registered in Singapore with the Unique Entity Number (UEN) 199708207E and registered office at 2 Jurong East Street 21, #05-05 IMM Building, Singapore 609601. 2. Service Availability 2.1. Our site is only intended for use by people residing, businesses, and companies in Singapore ("the Serviced Country"). We do not accept orders from individuals outside of the Serviced Country. 3. Your Status 3.1. By placing an order through our site or on the telephone, you warrant that: 3.1.1. You are legally capable of entering into binding contracts; 3.1.2. You are resident in the Serviced Country. 4. How the Contract is formed between You and Us 4.1. After placing an online order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All telephone and online orders are subject to acceptance by us, and we will confirm such acceptance to you either during our telephone conversation or email. The contract between us (“the Contract”) will only be formed when we deliver the items to you. 4.2. Subject to actual stock availability, item orders may be replaced with alternatives subject to a verbal or written confirmation from you. For items that cannot be replaced, we will contact you to give you the option to cancel. If payment has been made, you will be refunded of the amount paid. 4.3. All orders placed online will be fulfilled within 10 business days unless otherwise advised. Business days exclude Saturdays, Sundays and Public Holidays. 4.4. You are obliged to make payment in FULL by the payment option you select when you check out your orders. 4.5. Each batch of goods may differ due to manufacturing constraints. In the event that you are not satisfied with any products, you may return to us within 7 days after delivery. The Product must be unused in its Original condition and it must not be a pre-order product. Please refer to our refund policy stated under "Our Refunds Policy". 5. Our Status 5.1. We may provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking that the products you purchase from companies to whose websites we have provided a link, will be of satisfactory quality. 6. Price and Payment 6.1. The price of any Products will be as quoted on our site from time to time, except in cases of obvious error. 6.2. Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we might, at our discretion, decide to honour the lower (incorrect) price or either contact you for instructions before dispatching the Product or reject your order and notify you of such rejection. 6.3. We are under no obligation to provide the Product to you at the incorrect (lower) price even after we have provided you with an email confirmation. 7. Our Refunds Policy 7.1. When you return a Product to us (for instance, because you have canceled the Contract between us, or have notified us that you do not agree to any change in these Terms and Conditions or in any of our Policies, or because you claim that the Product is defective, or you are not satisfied with the Product), we will examine the returned Product. Provided we are satisfied with the condition of the Product following our examination, we will either replace the item (if returned owing to a defect) or provide you with a refund. If you have requested a refund, we will usually refund any money received from you using the same method originally used to pay. We will process the refund as soon as possible. 7.2. Products returned by you because of a defect or within the seven-day cooling-off period will be refunded after delivery costs have been deducted. 7.3. A claim by you that the quantity of the Products delivered falls short of the quantity ordered shall be notified to us within 2 days from the date of delivery. If you do not notify us accordingly, we shall have no liability in respect of such shortfall and you shall be bound to pay the price as if the Products had been delivered in accordance with the Contract. 7.4. The cost of return transportation is at your expense. 8. Our Liability 8.1. We warrant to you that any Product purchased from us through our site is of satisfactory quality. 8.2. Our liability in connection with any Product purchased through our site is strictly limited to the purchase price of that Product. 8.3. Unless otherwise stated, all products’ warranty will be covered by the respective brand owner. 9. Notices 9.1. All notices given by you to us must be given to Exceltec Property Management Pte Ltd at 2 Jurong East Street 21, #05-05 IMM Building, Singapore 609601. We may give notice to you either via an e-mail or the postal address that you provided to us when placing an order. 10. Events Outside our Control 10.1. We will not be liable or responsible for any failure to perform or delay in performance of any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”). 10.2. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: 10.2.1. strikes, lock-outs or other industrial action; 10.2.2. civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; 10.2.3. fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disasters; 10.2.4. impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; 10.2.5. impossibility of the use of public or private telecommunications networks; or 10.2.6. the acts, decrees, legislation, regulations or restrictions of any government. 10.3. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event. 11. Waiver 11.1. If we fail, at any time during the term of a Contract, to insist upon the strict performance of any of your obligations under the Contract or any of these Terms and Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. 11.2. A waiver by us of any default shall not constitute a waiver of any subsequent default. 11.3. No waiver by us of any of these Terms and Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing. 12. Severability 12.1. If any of these Terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. 13. Entire Agreement 13.1. These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing. 13.2. We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other and that nothing may be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these Terms and Conditions. 13.3. Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these Terms and Conditions. 14. Our Right to Vary these Terms and Conditions 14.1. We have the right to revise and amend these Terms and Conditions from time to time. 14.2. You will be subject to the Policies and Terms and Conditions in force at the time that you order Products from us, unless any change to those Policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those Policies or these Terms and Conditions before we provide you with the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the Terms and Conditions unless you notify us to the contrary within seven working days of receipt by you of the Products). 15. Law and Jurisdiction 15.1. Contracts for the purchase of Products through our site will be governed by the Law of Singapore. Any dispute arising from or related to such Contracts shall be subject to the non-exclusive jurisdiction of the Courts of The Republic of Singapore.

Join Our Team Home / Careers Our biggest asset is our people and we are always on the lookout for exceptional talents to help us grow. As an established Property and Facilities Management company, we offer a rewarding and fulfilling career for our employees. View our current vacancies in the list below. If you are unable to find a job role that meets your criteria, please send us a copy of your CV and we will keep your details in the system for suitable vacancies in the future. Please view our Career opportunities via the MyCareersFuture portal .

Our Innovations Home / Our Innovations Exceltec Property Management has enhanced its Smart Facilities Management (FM) solutions to better address common pain points encountered in Property and Facilities Management, in line with Singapore's Smart Nation initiative and the digitalization efforts during COVID-19. We take pride in our innovative approach, constantly seeking ways to improve our competitive edge. Our in-house incubation team conducts extensive research and testing to develop these innovations, resulting in improved processes and increased productivity. Digitalisation (XC-Home XC-iPAM) Computerised Maintenance Management System (CMMS) IoT Solutions Resource Optimisation (As Per Demand Services) In-House Research & Development Exceltec has established its own R&D department to foster an environment for the development of new ideas. We believe that a truly innovative and creative R&D team enables a company to compete in the modern marketplace. Our team experiments with new technologies, breathing new life into the company and enabling it to keep up with the rapidly evolving global market. XC IoT Platform | Software as a Service Our unified smart asset and facility management system uses sensors (Internet of Things) and QR codes with artificial intelligence to detect thresholds and unsatisfactory feedback. The data collected is analyzed and consolidated through our dashboard and reports, with alert notifications that allow the appropriate personnel to respond quickly. Internet of Things (IoT) QR Code Artificial Intelligence Integrated Command Control Centre Dashboard Visualization Data Analytics

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XC CMMS Privacy Policy The XC CMMS mobile application (“App”) is owned and managed by Exceltec Property Management Pte Ltd (collectively “XC CMMS”, “CMMS”, “Exceltec”, “we”, “us”, “our”). This Policy applies to you if you access and use this App, or download, install and use the App. This Terms of Service explains how we handle the information collected and received during your usage of the app. Information We Collect and Receive 1. What is Personal Data i) “Personal Data” refers to any data, whether true or not, about an individual who can be identified from that data ii) From that data and other information to which we have or are likely to have access, including data in our records as may be updated from time to time. The Personal Data Protection Act (PDPA) governs the way in the collection, use, and disclosure of personal data by organisations for legitimate business purposes. The existence of PDPA is to protect and safeguard personal data from misuse and to maintain individuals’ trust in organisations that manage their data. By signing on, and logging in as a user for XC CMMS, you consent to authorise the collection, storage, and use, of data by us and our partners, solely for performing transactions within the app. and/or any other entities which, may be involved in the provision of contents, services, and applications or are in any way whatsoever be involved in the Application. By logging on to the Application, any data or information that You provide to us as part of the XC CMMS account sign-up journey, users agree to give consent for XC CMMS to collect and use their data as per this Terms of Service and privacy policy. The XC CMMS platform practices the opt-in methodology when it comes to user registration and personal data collection. All personal data is submitted by users during the sign-up process. In compliance with PDPA, XC CMMS will not sell or share your personal information with 3rd party without your consent. 2. Information and Personal Data We Collect for Login XC CMMS may also collect and receive the following information: Personal data for account creation information. Users may provide information such as first name, last name, an email address, phone number, and photo to create an account. Services usage information. This is information about how you are accessing and using the Services, which may include administrative and support communications with us. Log data. When you use the CMMS, our servers automatically record information when you are using it. This log data may include your Internet Protocol address, your browser type and settings, the date and time of your use of the Services, information about your browser configuration and plug-ins, language preferences, and cookie data. Device information. We may collect information about the device you are using the Services on, including what type of device it is, what operating system you are using, device settings, application IDs, unique device identifiers, and crash data. Whether we collect some or all of this information often depends on what type of device you are using and its settings. 3. Access to personal data Exceltec employees who are assigned to manage the estate concerned are authorised employees who need and have access to data relating to the estate in the course of his/her duties and responsibility. It is an explicit declaration by every Exceltec employee in the Letter of Appointment, that the employee agrees to observe and undertake confidentiality of all information and data that comes into his/her possession in the course of his/her official duties. 4. Protecting Your Information Protecting your information is paramount to us. We have security, and access control measures in place to protect against the loss, misuse, and alteration of the information under our control. We adopt the industry best practice and standards to protect the information transmitted/stored over the Internet. Sensitive information is encrypted using secure socket layer technology (SSL). User password with minimum 8 digit Upper/Lower case, alphanumeric, special character, to log into the App. Based on our best knowledge and intent, no method of data transmission over the Internet, or method of electronic storage, is 100% secure. We adopt the industry best practice to protect your information, but we will not be able to guarantee its absolute security. You undertake to safeguard your login credentials, username, password, and order details and not make them available to unauthorised third parties. We cannot assume any liability for misuse of your login username and password. We will keep your information for as long as your account is active. If you so choose that you no longer want XC CMMS to use your information to provide you with information and services, you can opt to close your account. We seek your understanding to do your part to protect against unauthorised access to your Account and information by choosing your password carefully and keeping your password and Account secure by signing out of the app after using our Services. 5. Governing Law This Terms of Service shall be governed by and construed following the laws of the Republic of Singapore. Any disputes arising from this Terms of Service shall be referred to the courts of the Republic of Singapore and the said courts shall have exclusive jurisdiction over such disputes. How We Use Your Information We use your information to provide and improve the Services. 1. Customer Data CMMS may access and use Customer Data as reasonably necessary and in accordance with Customer’s instructions to (a) provide, maintain and improve the Services; (b) to prevent or address service, security, technical issues or at a Customer’s request in connection with customer support matters; (c) as required by and (d) as set forth in our agreement with the Customer or as expressly permitted in writing by the Customer. 2. Other information We use other kinds of information in providing the Services. Specifically: To understand and improve our Services. We carry out research and analyse trends to better understand how users are using the Services and improve them. Responding to your requests. If you contact us with a problem or question, we will use your information to respond accordingly. Sending emails and CMMS messages. We may send you Service and administrative emails and messages. We may also contact you to inform you about changes in our Services, our Service offerings, and important service-related notices, such as security and fraud notices. These emails and messages are considered part of the Services and you may not opt-out of them. In addition, we sometimes send SMS, notifications and emails about new product features or other news about CMMS. You can opt out of these at any time. Investigating and preventing bad stuff from happening. We work hard to keep the Services secure and to prevent abuse and fraud. This policy is not intended to place any limits on what we do with data that is aggregated and/or de-identified so it is no longer associated with an identifiable user or Customer of the Services. 3. Who We Share Your Information With? (i) We may share the information with our partners and/or service providers to complete the following transactions such as fault reporting, maintenance-related services and other feedback or support services. (ii) We may disclose your personal information if required to do so by law or if we believe that such action is necessary to prevent fraud or crime or to protect our Services or the rights, property, or personal safety of any person, in accordance with PDPA. Changes to this Terms of Service & Privacy Policy We reserve the right to make changes to this Privacy Policy at any moment. A notice will be posted if there is any substantial change. You are required to review the new terms of services. If you continue to use the XC CMMS after those changes are in effect, you agree to the revised terms and policy. Version 1.01 5 January 2023

Integrated Facilities Management Home / Services / Integrated Facilities Management As a forward-thinking FM company, we provide significant value to the spaces we manage. This is demonstrated by our certification as a Certified Facilities Management Company (CFMC) with GoldPlus accreditation from the Singapore International Facilities Management Association (SIFMA). Our team of certified and experienced professionals are committed to driving greater productivity and sustainability in the built environment, while delivering exceptional customer experiences to our clients. Exceltec has also transformed facility management by incorporating technology at its core. Our sensors, software, and cloud-based solutions enable us to remotely manage facilities on a large scale. Smart QR Code System To track attendance and collect feedback from multiple sources Smart FM Solutions Leverage advanced technology to optimize facility management, streamline operations, and enhance occupant experience Productivity Software Inventory and Procurement Systems that centralise these functions at HQ Integrated Term Contractor Business Model (ITC) New product package setup to provide one-stop specialist services to clients Computerised Maintenance Management System (CMMS) In-house developed software which digitalises multiple maintenance processes New Markets Healthcare and Dormitory Management Exceltec provides professional MEP Engineering support to our clients via our fully qualified in-house teams. Capable of building, installing, amending, altering or maintaining building MEP systems, we offer feasible and economically viable designs tailored to your objectives and budgets. Mechanical Engineering ACMV Maintenance Electrical Engineering Feasibility Studies Plumbing & Sanitary Cost Estimation

XC CMMS User Account Deletion Below describes how user can request to have their user account deleted from the system and how account deletion is being managed. User deletion request in two steps: Step 1 - From XC Home App, go to the bottom menu, select ‘More ’ and select ‘Delete Account ’ Step 2 – Select ‘Confirm ’ to initiate request to have account deleted. Step 1 Step 2 The deletion request will be received by HQ Administrator, who will proceed to terminate the user account. For control purposes, site staff are not given access to delete users. Data deletion will include the removal of user personal information such as name, contact number and email address. User submissions from the past, such as facility booking requests, estate application forms and feedback forms, will also be removed. We ensure that all data relating to the user will be deleted from the system. Upon deletion, user data is retained in the system for additional 45 days before being completely purged from the system. There are no reports in our system that allow anyone, including the HQ Administrator, to extract or download user(s) details.

News & Updates Home / News & Updates All Posts Newsletter Latest Happenings Newsletter Exceltec Newsletter Issue 08-2023 Latest Happenings SGBC Corporate Member & Green Building Services Certificate in Green Facilities Management Latest Happenings The Straits Times feature on Sustainability CCP (1 Aug 2023) Latest Happenings Eco Office Certification Newsletter Exceltec Newsletter Issue 07 - 2022 Newsletter Exceltec Newsletter Issue 06 - 2021 Newsletter Exceltec Newsletter Issue 05 - 2020 Newsletter Exceltec Newsletter Issue 04 - 2019 Newsletter Exceltec Newsletter Issue 03 - 2018 1 2